Internet Settings and Cookies

If you are having difficulty using our site then it could be your Browser settings need changing.

If you have 'Per Session' Cookies turned off you will not be able to add items to the shopping basket. This may be the case if you have chosen the highest security settings on your browser:

If using Internet Explorer 5.5 or below, you can change your security settings by clicking on 'Tools' ; 'Internet Options' ; 'Security'.

If using Internet Explorer 6 or above, you can change your security settings by clicking on 'Tools' ; 'Internet Options' ; 'Privacy' ; 'Advanced'.

If using Netscape you can change your security settings by clicking on 'Edit' ; 'Preferences' ; 'Privacy & Security'.

You also need to have your Javascript turned on:

If using Internet Explorer you can change your security settings by clicking on 'Tools' ; 'Internet Options' ; 'Security' ; 'Custom Level' ; 'Enable Active Scripting'.

If using Netscape you can change your security settings by clicking on 'Edit' ; 'Preferences' ; 'Advanced' ; 'Enable Java'.


What you need to know about cookies

Some Web sites store information in a small text file, called a "cookie," on your hard disk.

Cookies contain information about you and your preferences. For example, if you inquire about a flight schedule at an airline's Web site, the site might create a cookie that contains your itinerary. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.

Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

Internet Explorer is set up to allow the creation of cookies; however, you can specify that you be prompted before a site puts a cookie on your hard disk, so you can choose to allow or disallow the cookie; or you can prevent Internet Explorer from accepting any cookies.

You can specify different settings for different security zones. For example, you might want to allow Web sites to create cookies if they are in your Trusted sites or Local intranet zone, prompt you before creating cookies if they are in your Internet zone, and never allow cookies if they are in your Restricted sites zone.



RSS Feed

To set up a subscription to our RSS Feed:

In Internet Explorer 7 or 8, on the toolbar on the top right look for the orange squared echo button. Click this an select "RSS"; "Subscribe"; and from now on you will be able to check the RSS Feed which will list all of our new items at the click of a button.



Having problems placing an order?

Due to our site host curently carrying out maintenance on the system we use some users may find that they encounter problems. If you are experiencing problems with placing an order, please make sure of the following:

IN THE BASKET:

- You have met the minimum order of £34.50 and can see the 'Checkout Now' button

- You have not left your basket inactive for more than 20 minutes as stock is returned to the system but is kept registered within cookie files stored on your computer, giving the appearance that the same level of stock is still available. Some users have the incorrect settings for cookies on their internet browser for using our site, however it can be corrected by following the above instructions (see Internet Settings and Cookies).

- You have pressed 'Re-calculate Basket' before pressing 'Checkout Now'

ON THE ORDER DETAILS PAGE:

- If you have problems with card details or other error messages, input your details as normal and instead select 'Payment on Collection' and notify us under 'Special Instructions' that you have had problems, we will then process your order as usual and send it out to be dispatched in the normal way.


If you experience any other problems, please notify us and we will do everything we can to rectify the situation, contact details can be found on the homepage