You have 14 days from receipt of items to send back anything for a reimbursement that you are not 100% happy with whether it be faulty or unsuitable. We ask that what you send back is in a resellable condition, i.e unworn and complete with any original labels, packaging and instructions where applicable.
We aim to make sure that all of our items are free from faults before dispatch. Unfortunately items do get broken sometimes during transit because of their fragile nature, however should you be unlucky enough to receive a faulty item we will gladly take it back and provide you with a refund or an exchange. Postage will be credited back to you via a credit code.
We ask that all unsuitable items are sent back in a resellable condition, i.e unworn and complete with any original labels, packaging and instructions where applicable. We will gladly exchange your items for a different line, colour or size. Alternatively we can issue you a credit code for the full amount exc VAT.
Complete orders or partial orders over 50% of the total order value returned by the Buyer for any other reason(s) other than "Faulty" "Damaged" "Wrong Item Sent" will be subject to a 25% re-stocking fee of their total return exc VAT. The remainder will be issued via store credit in accordance with the Returns Policy.
We cannot accept returns on pierced goods, adult accessories or underwear due to hygiene.
We cannot accept liability for parcels which have not reached us. We recommend for your security that you use a recorded/ trackable service to return any items to us.
We understand that in the future a product may become faulty or your customer changes their mind and you may need advice, whilst we are unable to reimburse, repair or replace your item now, we still feel that you should have the tools and information available to you which you can use to ensure you are working lawfully and professionally.
As a retailer, when products that you have sold become faulty you may still be liable to your customer for that product, despite being out of our Returns Policy and Terms and Conditions. You should familarise yourself with these summaries of information when deciding how to deal with a customer in these events.
We recommend retailers familiarise themselves with their customer's rights:
Read a summary regarding the Sales of Goods Act 1979 here
Read a summary regarding the Distance Selling Regulations here
Your manufacturer's guarantee/ warranty is useful in a majority of circumstances. It will usually be supplied with larger and higher value items. This will enable your customer or yourself as a retailer to seek a repair from the manufacturer so you are not left out of pocket.
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